SHIPPING & RETURNS

Order Processing & Production

Many Press & Sass products are created, printed or personalized specifically for you. Production times may vary depending on the product, quantity and level of customization.

Any estimated production or shipping timeframe shown on a product page is an estimate and does not include carrier delays.

Personalized & Custom Orders

Because personalized and custom products are made specifically for the customer, they generally cannot be returned, exchanged or refunded because of customer-entered errors, change of mind, or preference after production has begun.

If Press & Sass makes an error in producing your order, please contact us so we can review the issue and work to make it right.

Changes & Cancellations

If you need to request a change or cancellation, contact us as quickly as possible. We will do our best to accommodate your request; however, once production has begun, changes or cancellations may not be possible.

Shipping

Available shipping options and charges are displayed during checkout. Shipping time begins after an order has completed production.

Delivery dates provided by shipping carriers are estimates. Press & Sass cannot guarantee carrier delivery dates or prevent delays that occur after a package has been transferred to the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing your order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery. Include your order number, a description of the problem, and clear photos when applicable so we can review the issue.

Depending on the circumstances, we may offer a replacement, reprint, refund, or another appropriate resolution.

Non-Custom Merchandise

Return eligibility for non-personalized merchandise may vary by product. Contact us before returning any item. Items returned without prior authorization may not be accepted.

Questions?

If you have questions about a product or customization before ordering, please contact us. We’re happy to help before your order goes into production.